Retail Display Installer – Technology

Requirements

• Respond and remain responsible for consistent communication with field services management quickly (within 24 hours of contact)
• Representatives are responsible for keeping their availability updated and accurate
• Fully complete all assigned jobs on or before scheduled end dates
• Installing and building displays, end caps, and fixturing
• Complete necessary forms /images/ surveys associated with each job/assignment before leaving the job site
• Maintaining and updating displays according to planograms/ client requests
• Conducting break-fix repairs to ensure displays and fixtures are fully functional
• Participate in early morning installations and installations involving a team of 2+ people and provide solution feedback
• Manage virtual software and ensure successful execution of related tasks and timelines
• Contribute to the team's success by assisting other members as needed
• Adhere to timelines associated with accurate timecard submission, reporting anomalies daily with needed corrections
• Work independently in a fast-paced environment
• Participate and complete training and certification programs
• Accurately track, record, and communicate activity via designated systems/ workflows
• Available for weekend assignments as needed
• Schedule / Planning Your hours and locations may vary week to week, including occasional weekends; some early morning hours are possible, and/or holidays based on store/client requirements
• Accept and schedule all assigned jobs within 48 hours of receipt
• Project Execution Following all directives as provided, executing fully and completely
• Work closely within the shared services team to ensure goals, identify opportunities for improvement, communicate and drive solutions while ensuring operational efficiencies
• Relationship Development Build and maintain strong relationships within the shared services team: local/regional markets, clients, retailers, and other stakeholders
• Cultivate and sustain strong relationships with internal teams, clients, retailers, and field representatives, fostering collaboration and communication
• Leadership & Cross-functional Work Demonstrating professionalism, effective communication skills, and strong leadership abilities while representing the company
• Setting a high standard for behavior, fostering a positive work environment, and ensuring transparent, respectful communication with all team members
• Work across all aspects of the company and through cross-functional processes to ensure alignment and operational success
• Customer & Client Satisfaction Ensure customer and client satisfaction is met / continually improved upon according to established shared service field KPIs as determined by field management
• Be open to provide and receive feedback
• Qualifications Age / Eligibility Must be 18 or older (due to insurance requirements)
• Must be authorized to work in the United States
• Availability Flexible availability Monday through Friday
• Weekend and holiday availability as needed
• Early morning and late-night availability as needed
• Maintain a minimum of 20 hours of fieldwork within a rolling 30-day period
• Physical Abilities Climb a ladder up to 10 feet in height
• Safely lift and carry up to 60lbs
• Able to kneel, walk, crouch, bend over, handle/grasp, and reach overhead
• Adaptability Ability to adjust to the ever-changing variety of tasks and work environments
• Communication Skills Effective communication abilities, primarily via phone, text, and email, to coordinate tasks and provide updates
• Use a smartphone for various tasks, such as clocking in and out, taking and uploading photos, downloading applications, and connecting to the internet
• Respond and remain responsible for consistent communication with field services management quickly (typically within 24 hours of contact, but may vary depending on the project/assignment/task/client/location being supported)
• Education A high school diploma or equivalent is typically required
• Previous retail or merchandising experience is beneficial but not mandatory
• Installation and merchandising experience
• Proficiency with hand and power tool usage
• Ability to follow planogram (POG) directives and secondary communication
• Technology Must own an Android or Apple mobile device to upload photos and data
• Must be able to successfully navigate various communication platforms and applications independently
• Training Must complete all training assignments and tasks within a designated time frame
• Agents are expected to be able to work collaboratively and autonomously
• Transportation and Travel Must have reliable transportation
• Valid driver’s license and proof of insurance
• Willingness and ability to travel up to 90 miles from home per assignment/shift/daily

Benefits

• Paid drive time and mileage reimbursement
• Next-day pay on demand with DailyPay
• Paid training