Retail Display Installer – Technology

2020 Companies
Akron, OH
Job Description
2020 Companies seeks a reliable, detail-oriented, and self-motivated Field Service Representative to join our team and represent leading brands like Dell, Intel, Dyson, Google, and HP. In this role, you’ll execute a wide range of in-store tasks, including installing and updating sales floor fixtures and endcaps, performing buildouts, resets, and display repairs, and following plan-o-grams and client-specific directives.

Requirements

  • Respond and remain responsible for consistent communication with field services management quickly (within 24 hours of contact).
  • Representatives are responsible for keeping their availability updated and accurate.
  • Fully complete all assigned jobs on or before scheduled end dates.
  • Installing and building displays, end caps, and fixturing.
  • Complete necessary forms /images/ surveys associated with each job/assignment before leaving the job site.
  • Maintaining and updating displays according to planograms/ client requests.
  • Conducting break-fix repairs to ensure displays and fixtures are fully functional.
  • Participate in early morning installations and installations involving a team of 2+ people and provide solution feedback.
  • Manage virtual software and ensure successful execution of related tasks and timelines.
  • Contribute to the team's success by assisting other members as needed.
  • Adhere to timelines associated with accurate timecard submission, reporting anomalies daily with needed corrections.
  • Work independently in a fast-paced environment.
  • Participate and complete training and certification programs.
  • Accurately track, record, and communicate activity via designated systems/ workflows.
  • Available for weekend assignments as needed.
  • Accept and schedule all assigned jobs within 48 hours of receipt
  • Project Execution
  • Following all directives as provided, executing fully and completely
  • Work closely within the shared services team to ensure goals, identify opportunities for improvement, communicate and drive solutions while ensuring operational efficiencies.
  • Build and maintain strong relationships within the shared services team: local/regional markets, clients, retailers, and other stakeholders.
  • Cultivate and sustain strong relationships with internal teams, clients, retailers, and field representatives, fostering collaboration and communication.
  • Demonstrating professionalism, effective communication skills, and strong leadership abilities while representing the company.
  • Setting a high standard for behavior, fostering a positive work environment, and ensuring transparent, respectful communication with all team members.
  • Work across all aspects of the company and through cross-functional processes to ensure alignment and operational success.
  • Ensure customer and client satisfaction is met / continually improved upon according to established shared service field KPIs as determined by field management.
  • Be open to provide and receive feedback.

Benefits

  • Next-day pay on demand with DailyPay
  • Paid drive time and mileage reimbursement
  • Paid training
  • Variety of projects and clients
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