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Retail Display Installer – Technology
2020 Companies
Johnson City, TN
Category
Information Technology
Apply for Job
Job Description
We're seeking a reliable, detail-oriented, and self-motivated Field Service Representative to join our team and represent leading brands like Dell, Intel, Dyson, Google, and HP. In this role, you'll execute a wide range of in-store tasks, including installing and updating sales floor fixtures and endcaps, performing buildouts, resets, and display repairs.
Requirements
Respond and remain responsible for consistent communication with field services management quickly (within 24 hours of contact).
Representatives are responsible for keeping their availability updated and accurate.
Fully complete all assigned jobs on or before scheduled end dates.
Install and build displays, end caps, and fixturing.
Complete necessary forms/images/surveys associated with each job/assignment before leaving the job site.
Maintain and update displays according to planograms/client requests.
Conduct break-fix repairs to ensure displays and fixtures are fully functional.
Participate in early morning installations and installations involving a team of 2+ people and provide solution feedback.
Manage virtual software and ensure successful execution of related tasks and timelines.
Contribute to the team's success by assisting other members as needed.
Adhere to timelines associated with accurate timecard submission, reporting anomalies daily with needed corrections.
Work independently in a fast-paced environment.
Participate and complete training and certification programs.
Accurately track, record, and communicate activity via designated systems/workflows.
Available for weekend assignments as needed.
Schedule and plan jobs effectively, accepting and scheduling all assigned jobs within 48 hours of receipt.
Execute fully and completely following all directives as provided.
Work closely with the shared services team to ensure goals, identify opportunities for improvement, communicate, and drive solutions while ensuring operational efficiencies.
Build and maintain strong relationships within the shared services team: local/regional markets, clients, retailers, and other stakeholders.
Cultivate and sustain strong relationships with internal teams, clients, retailers, and field representatives, fostering collaboration and communication.
Demonstrate professionalism, effective communication skills, and strong leadership abilities while representing the company.
Set a high standard for behavior, fostering a positive work environment, and ensuring transparent, respectful communication with all team members.
Work across all aspects of the company and through cross-functional processes to ensure alignment and operational success.
Ensure customer and client satisfaction is met/continually improved upon according to established shared service field KPIs as determined by field management.
Be open to provide and receive feedback.
Benefits
$16.00 per hour
Next-day pay on demand with DailyPay
Paid drive time and mileage reimbursement
Paid training
Job assignments are available Monday–Friday | Weekends are not required!
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