Retail Experience Manager

The Retail Experience Manager reports directly to the General Manager and is part of the Retail Operations Department. This role will support operational excellence, inventory accuracy, and cross-functional communication to enhance the customer experience and drive business results.

What You Will Do

Act as a key holder to open/close the store, act as the inventory captain for the store, complete cycle counts promptly, receive purchase orders accurately, and work with the management team to prepare for upcoming special events.

Why It Might Be a Fit

This individual plays a key role in executing store-level initiatives, submitting reports, and resolving operational challenges in real-time. By serving as a critical link between store teams and the corporate office, this role helps maintain alignment on goals and deliver a seamless guest experience.

Requirements

• Prior retail office manager experience in a retail setting preferred
• Strong interpersonal communication, active listening, and professional presentation
• Developed problem solving skills and the ability to focus attention on details
• A positive attitude and a passion for delivering excellent customer service
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Willingness to work flexible hours, including weekends, evenings, and holidays
• A team-first mindset and a commitment to supporting your coworkers
• Basic math and computer skills for handling transactions and inventory
• Reliability, punctuality, and a strong work ethic

Benefits

• Salary Expectations based on experience: $38,000-$40,000 per year
• Medical, dental, vision, and life insurance options
• Paid time off
• 401K matching contribution
• Employee discount (40%) at BRR locations
• Internal Opportunities for career growth and advancement