Role OverviewFramebridge is disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are a growing consumer-based business operating online and in retail stores, delivering high-quality custom products at an affordable price with a quick turnaround. As a Retail Keyholder, you will set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
What You Will Do
Support onboarding and training great retail team members. Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met. Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members. Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
Why It Might Be a Fit
You have experience as a key holder in a customer service, retail, or hospitality role. You have an engaging personality with strong influence, interpersonal, communication, and relationship-building skills. You are quick and eager to learn new tools, technology, products, and processes. You have adaptability and willingness to work flexible hours, including evenings and weekends.
Requirements
- Experience as a key holder in a customer service, retail, or hospitality role
- An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
- Interest in design and excitement to work in a creative environment
- Quick and eager learner of new tools, technology, products, and processes
- Great time-management, organizational, and problem-solving skills
- Adaptability and willingness to work flexible hours, including evenings and weekends
Benefits
- Paid time off
- Paid Holidays
- Short-term disability
- Employee Assistance Program (EAP)
- Frame discount and Free Frame codes
- Contests and Incentives
- Commuter benefits
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