Role OverviewThe Retail Lending Collector will manage delinquent accounts, arrange payment plans, and ensure compliance with banking regulations. This role requires strong communication skills and problem-solving abilities.
What You Will Do
Manage collections, assist clients, develop payment plans, assemble charge-off files, and ensure compliance with banking policies.
Why It Might Be a Fit
The Collector role is a great fit for those with strong communication skills, problem-solving abilities, and a passion for assisting clients with financial solutions.
Requirements
- High school diploma or equivalent
- Minimum 1 year of customer service experience in a business setting
- Prior banking experience and/or collection experience is preferred
- Computer proficiency, including working knowledge of word processing and spreadsheet software, including Microsoft Excel
- Strong written and oral communication skills
- Detail-oriented with excellent organizational skills
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Employer-paid life insurance
- Disability insurance
- 401(k) match
- Employee Stock Ownership Program (ESOP)
- Banking benefits
- Paid time off
- 11 Federal Reserve bank holidays
- Tuition assistance
- Professional development programs
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