Role OverviewThis position allows you to work directly with clients to manage delinquent accounts, arrange payment plans, and ensure compliance with banking regulations.
What You Will Do
Manage collections, assist clients, develop payment plans, assemble charge-off files, and ensure compliance.
Why It Might Be a Fit
Strong communication skills and problem-solving abilities are required for this role.
Requirements
- High school diploma or equivalent
- Minimum 1 year of customer service experience in a business setting
- Prior banking experience and/or collection experience is preferred
- Computer proficiency, including working knowledge of word processing and spreadsheet software, including Microsoft Excel
- Strong written and oral communication skills
- Detail-oriented with excellent organizational skills
- Ability to commute to the primary work location and occasionally to other work locations within driving distance
- Ability to remain in a stationary position for up to 75% of an eight (8) hour workday
- Ability to review information and details at close range (within a few feet)
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Employer-paid life and disability insurance
- 401(k) match
- Employee Stock Ownership Program (ESOP)
- Banking benefits
- Paid time off
- 11 Federal Reserve bank holidays
- Tuition assistance
- Professional development programs
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