Retail Manager

Requirements

• Develop and execute strategies to maximize sales through customer service, product knowledge, product presentation and promotion.
• Lead in the planning, merchandising, implementation and follow up of store operational tasks, sales events and community networking activities.
• Collaborate with brand Vice Presidents and marketing teams on sales promotion activities, merchandise displays and advertising copy.
• Develop and manage the store’s budget to control expenses and maximize profitability.
• Order merchandise and prepare requisitions to replenish merchandise on hand.
• Develop and maintain store standards to maximize customer experience and associate development.
• Develop, implement and train associates on Loss Prevention methods.
• Provide sales and product training to associates to ensure their subject matter expertise and a positive customer experience.
• Drive continuous improvements through open communication, coaching, counseling and feedback to maintain a knowledge of associates’ strengths and opportunities and to facilitate exceptional team output and superior customer service.
• Maintain staff by collaborating with Human Resources to recruit, select, orientate and train associates.
• Maintain Company Values; conduct monthly meetings with staff to discuss stores progress, plans for future events; and facilitate open discussions to address associates’ needs and requests.
• Approve all department training activities which includes the identification and analysis of training needs and the design and implementation of programs to address deficiencies and succession planning.
• Supervise associates engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records, and perform work of subordinates, as needed.
• Ensure that associates are assigned appropriate duties, break periods, work schedule and vacation to provide a quality experience to customers.
• Address customer concerns or inquiries.