Role OverviewThe Retail Operations Manager is responsible for the daily operations of the branch, including hiring, conducting performance reviews, and providing performance coaching and counseling. This ensures efficient service delivery, compliance with policies, and exceptional customer experience.
What You Will Do
Manages branch operations, ensures compliance with banking regulations, supports staff development, monitors and optimizes branch efficiency, and promotes a culture of customer service excellence.
Why It Might Be a Fit
The ideal candidate will have 2+ years of teller/cash operations experience and 1+ year of managerial experience, or 3+ years of prior banking/related operational experience, with excellent time management skills, attention to detail, and strong customer focus and relationship-building abilities.
Requirements
- 2+ years of teller/cash operations experience and 1+ year of managerial experience
- Ability to make sound banking decisions, exhibit critical thinking, and reasoning ability
- Excellent time management skills and ability to multi-task efficiently and effectively with attention to detail
- Identifying customer needs through service opportunities
- Proficient with Microsoft Office; including, Outlook, Excel, Word, PowerPoint
- High school diploma or equivalent
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