Retail Sales Representative

The Retail Sales Representative will be responsible for attaining individual sales targets, completing expectations with VZ Engage call campaigns, and following TCC Sales Processes while selling with integrity.

What You Will Do

The key responsibilities include attaining individual sales targets, completing expectations with VZ Engage call campaigns, and following TCC Sales Processes while selling with integrity.

Why It Might Be a Fit

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and maintain a high level of customer satisfaction.

Requirements

• Attain individual sales targets set by the Company
• Complete expectations with VZ Engage call campaigns and VZ Engage calls set by DM/RD
• Follow TCC Sales Processes while selling with integrity
• Maintain an 80% or higher utilization of View Together
• Drive Google reviews for the store to maintain a minimum rating of 4.2 stars
• Encourage guests to opt-in to marketing and retention programs
• Provide an excellent guest experience
• Utilize de-escalation and problem-solving skills to resolve customer escalations
• Check Email, Prizm, VZ InfoManager, and Microsoft Teams for the latest communication and promotions during working hours
• Review Morning Coffee reporting at the start of each shift to determine the daily/weekly goals
• Maintain regional/district standards set forth by RD
• Inventory Management: Ensure daily serialized counts are performed Monday through Friday
• Complete assigned accessory counts scheduled by DM
• Follow all operational procedures during each shift (open/close/mid)
• Follow all POS guidelines to process transactions
• Return all non-sell products and trade devices according to timeframe within policy
• Maintain store organization, marketing/merchandise presentation and overall store appearance to provide good customer experience
• Maintain store cleanliness and fleet excellence expectations to include dress code and nametag compliance
• Complete individual trainings through VZ Learn, Dayforce, and any additional trainings required
• Assist in onboarding and training new employees
• Attend required meetings and trainings
• Consistently recruit and promote TCC within the community
• Track progress of personal performance goals
• Shift readiness be on time and in stated dress code
• Review Store Support communications and complete tasks in a timely manner
• Live out the 5 Promises with coworkers, customers, and in the community
• Clock in and out for all shifts
• Report any missed punched to hiring manager immediately via email
• Be a positive influence with peers, customers, and in the community
• Follow all guidelines provided in the Employee Handbook and Code of Conduct
• Remain in good standing with Verizon and maintain access to Verizon systems (Omni)
• Report any allegations of unethical or illegal business conduct to Compliance or HR

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or retirement plan
• Paid time off (vacation, sick leave)
• Paid holidays
• Employee discounts
• Training and development opportunities