Retail Specialist

Join this team to help build a more connected, supported, and thriving community as a Resale Specialist. You'll help create a welcoming environment for donors, volunteers, and shoppers, lead merchandising and pricing efforts, support volunteers, and serve as a point person for guest escalations.

What You Will Do

Cultivate relationships with donors, volunteers, and guests, execute daily sales floor operations, operate a point of sale system, maintain a clean and organized sales floor, and support managers with process improvements and communications.

Why It Might Be a Fit

This role is ideal for someone who thrives in a dynamic environment, enjoys both people-focused and detail-oriented work, and is excited to contribute to a mission-driven team. You'll have opportunities for professional development, including paid monthly learning sessions and 1:1 development with your supervisor.

Requirements

• Prior retail or customer service experience required
• Prior customer service training or leadership experience preferred
• Prior experience working in nonprofits or a general understanding is preferred
• Proficient with general retail and office technology, including POS systems, printers, and copiers
• Proficient in G Suite, including Google Docs, Sheets, Calendar, and Email
• Ability to lead volunteers and assign tasks
• Ability to prioritize and manage multiple tasks independently
• Capable of anticipating and meeting the needs of donors, volunteers, and guests
• Experience navigating guest concerns and de-escalating when necessary
• Ability to work effectively in collaboration with diverse groups of people
• Demonstrated proficiency in money handling and record keeping
• Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs
• A high standard of performance and integrity, and the ability to lead by example to foster a positive workplace culture
• Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships
• Ability to independently travel between work locations within a reasonable timeframe for each of our Community Action House locations

Benefits

• Paid monthly learning sessions
• 1:1 development with your supervisor
• Eligible for benefits
• Overtime pay
• Paid holidays
• Paid time off