Retail Store Associate

Rowan
Jackson, MS
Category Retail
Job Description
We are looking for an enthusiastic, customer-obsessed Studio Sales Associate to join our team in our Highland Village studio location. You will be responsible for creating an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting the team on the weekends.

Requirements

  • Warmly greet, and welcome, customers helping create a celebratory environment.
  • Check customers in or help them book an appointment leveraging POS, technology and software systems.
  • Help customers choose and style their piercing and hypoallergenic non-piercing jewelry.
  • Professionally answer customer questions about piercing procedures, aftercare, and product details whether on the selling floor or answering phone inquiries.
  • Promote and upsell Rowan’s products, including non-piercing jewelry, aftercare kits, and other related items.
  • Maintain up-to-date knowledge of Rowan’s product offerings, including materials, styles, and care instructions.
  • Meet or exceed individual sales targets and performance metrics, by effectively communicating the value of Rowan’s services and products to customers and converting piercing customers into non-piercing jewelry customers.
  • Help keep the studio clean, organized, and stocked with all necessary supplies, including jewelry, piercing and cleaning products.
  • Follow all health and safety regulations, particularly in areas related to piercing procedures and hygiene.
  • Assist managers to receive, restock, price, display, clean, and maintain inventory through day-to-day upkeep of visual displays.
  • Work closely with Studio Managers and Studio Nurse Piercers to provide seamless service to customers.
  • Participate in team meetings and training sessions to continuously improve skills and product knowledge.
  • Support the team in achieving studio-wide goals and maintaining a positive work environment.
  • Process transactions accurately, including sales, returns, and exchanges.
  • Assist with inventory management by conducting regular stock checks and replenishing displays as needed.
  • Maintain accurate customer records, including consent and waiver forms and aftercare instructions.

Benefits

  • 401k and Roth IRA Plans.
  • Generous employee discounts on our amazing products and services!
  • Employee Assistance Program (EAP) Resources.
  • Team Member Referral Bonus plan for Studio positions.
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