Retail Supervisor - The Nest

Kiawah Island Golf Resort
Any Location, SC
Job Description
The Retail Supervisor oversees the daily work of Retail Attendants and assumes responsibilities of daily operations when the Retail Manager is not present. They train and monitor performance, maintain store needs, and review daily checklists. They must be passionate about food and beverage, have strong leadership skills, and prioritize customer satisfaction.

Requirements

  • Assume total responsibility of Kiawah's Market and Café
  • Take the lead role with staff, providing directives and decisions
  • Must be passionate about food and beverage, as well as customer service
  • Must be a problem-solver with a strong work ethic and prominent leadership skills
  • Must understand that customer satisfaction always takes priority, but efficient restaurant operations make it possible
  • Must be an experienced leader with a goal to move up in the management field
  • Must be able to organize, communicate, and lead the team through a successful shift
  • Ensure each employee follows established side work guidelines to exact specifications
  • Properly follow all processes that are in place as well as all rules and regulations in employee handbook
  • Properly rotate all food and drink products in stock
  • Clean and maintain equipment properly
  • Maintain and strictly abide by state sanitation / health regulations and resort requirements
  • Ensure that all guest special requests are met
  • Contribute to the growth and success of the team
  • Assist in conducting staff and daily pre-shift meetings
  • Assist staff in food and beverage knowledge
  • Must be able to perform job functions with attention to detail, speed, and accuracy
  • Must be able to prioritize, organize, delegate work, and follow through with assigned tasks
  • Must be able to handle multiple tasks at one time while maintaining a high level of professionalism
  • Responsible for keeping a clean, neat, and organized work environment
  • Responsible to motivate staff and maintain a cohesive team
  • Must be able to direct performance of staff and follow up with corrections where needed
  • Use all senses to ensure quality standards are met at all times
  • Uphold the core values, and policies and procedures of the resort
  • All other duties as assigned

Benefits

  • Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops
  • Employee Meal Program
  • Employee Trainings and Appreciation Events throughout the year
  • Recognition Awards and Incentive Events, Peer to Peer Recognition
  • Leadership & Career Development
  • Bi-annual Wellness Fair
  • Free Parking!
  • Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay
  • 401k
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