Retail Supervisor

Heartland Bank
Peoria, IL
Job Description
Role Overview

The Retail Supervisor is a frontline leadership position with growth opportunities to management. The role serves as a role model and mentor, ensuring optimal customer experiences, efficient operations, and support of bank initiatives within the branch.

What You Will Do

Demonstrate an excellent customer experience, engage customers by name, in a friendly professional manner. Guide retail staff through frontline training to follow policies and procedures, promote compliance with auditing standards, and demonstrate sound judgement to minimize the risk of fraud.

Why It Might Be a Fit

Exercises independent judgement and proactively seeks solutions. Participate in various retail and bank projects as necessary. Must comply with all requirements of the SAFE Act and obtain a Unique Identifier from the NMLS.

Requirements

  • H.S. Diploma or GED
  • Minimum 2 years Banking, Sales/Marketing, Retail, Sales Associate preferred or equivalent combination of education and experience
  • Must comply with all requirements of the SAFE Act and obtain a Unique Identifier from the NMLS

Benefits

  • Competitive benefits package
  • Salary growth opportunities within its career architecture
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