Retention Account Specialist / Account Manager

Fintech
Tampa, FL
Category Accounting
Job Description
The Retention Account Specialist / Account Manager is responsible for retaining, managing, and growing relationships within Fintech's retail customer base, including grocery, convenience, and restaurant/hospitality customers.

Requirements

  • High school diploma required; Bachelor’s degree or equivalent experience preferred.
  • Minimum 1 year of Fintech experience preferred or 3+ years of proven success in account management, sales, or customer-facing roles.
  • Strong customer service and relationship-building skills.
  • Excellent verbal and written communication skills.
  • Ability to explain technical concepts in a clear, user-friendly manner.
  • Strong problem-solving, analytical, and strategic thinking abilities.
  • Detail-oriented with exceptional organizational, prioritization, and follow-up skills.
  • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
  • Experience with CRM systems (Salesforce preferred).
  • Ability to work independently and collaboratively in a team environment.

Benefits

  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
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