Retention Manager (Enterprise SaaS)

TicketManager
New York, CA
Job Description
TicketManager is hiring a Retention Manager (RM) to own the end-to-end contract renewal strategy and execution for a defined portfolio of enterprise accounts. The RM serves as the commercial owner of the renewal, partnering closely with Strategic Accounts, Account Management, and Sales to assess account health, mitigate risk, and maximize long-term customer value.

Requirements

  • Bachelor’s degree required
  • 5-7+ years of experience in a quota-carrying SaaS revenue role
  • Proven track record of achieving renewal targets (GRR) and managing revenue forecasts
  • Strong commercial acumen with experience leading contract negotiations and pricing discussions
  • Experience managing complex enterprise accounts with multiple stakeholders
  • Highly organized with strong pipeline management and forecasting discipline
  • Confident executive communicator with experience engaging senior decision-makers
  • Ability to operate cross-functionally and drive alignment across teams

Benefits

  • Retirement: 401(k) Company Match
  • Health Benefits: Medical, Dental, Vision & Chiropractic
  • Time Off: Unlimited PTO
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