Role OverviewWe are hiring an AI-first Retention Product Manager to own the customer's post-purchase product experience and the operating systems behind our retention programs. This includes app and portal onboarding, subscription management, post-purchase education, loyalty and referral programs, and the AI-enabled production and QA workflows that power our lifecycle marketing.
What You Will Do
Own retention-impacting product surfaces, design, build, and operate AI-enabled production systems for retention, translate retention strategy into product requirements, and ship improvements in partnership with product, engineering, and design.
Why It Might Be a Fit
Experience spanning lifecycle marketing and product management, demonstrated AI-native working style, technical fluency, solid Klaviyo skills, strong experimentation instincts, and high ownership and clear judgment about what moves retention versus what only creates activity.
Requirements
- Experience spanning lifecycle marketing and product management
- Demonstrated AI-native working style
- Technical fluency
- Solid Klaviyo (or equivalent ESP) skills
- Strong experimentation instincts
- High ownership and clear judgment about what moves retention versus what only creates activity
Benefits
- Competitive compensation
- Exceptionally generous equity package
- Competitive Health, dental, and vision plans
- HSA, FSA and pre-tax commuter benefits
- Ancillary benefits through Talkspace, One Medical, Kindbody, Teladoc, Classpass and more!
- 401k
- Flexible PTO
- Unlimited Thesis nootropics
- Strong emphasis on promoting from within and personal development
- Dog-friendly office
- Hybrid work model
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