RethinkFirst

RethinkFirst
Remote, AL
Category Consulting
Remote
Job Description
RethinkCare is seeking a Senior Customer Success Manager (CSM) to support strategic clients and fellow team members in ensuring satisfaction, engagement, and utilization of their products and services. This role focuses on building relationships with HR decision makers, understanding client needs, and proactively resolving issues to foster a positive client experience. The CSM acts as a subject matter expert on Rethink's tools and services, driving client value.

Requirements

  • Builds and maintains relationships with HR decision makers and business leaders.
  • Responds to complex inquiries and resolves non-routine problems.
  • Develops and implement client strategies to maximize product utilization.

Benefits

  • Generous health, dental & vision benefits package
  • Paid time off
  • Professional development assistance
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