Role OverviewWe are looking for a detail-oriented Returns & Claims Associate to manage and resolve customer and partner claims across the business. This role covers a broad range of claim types, including logistics issues, service quality disputes, billing discrepancies, product-related claims, and contractual exceptions.
What You Will Do
Register, review, and resolve customer and partner claims across multiple categories: Logistics (loss, damage, delays), Service quality and SLA breaches, Billing, pricing, and invoice disputes, Product or order-related issues, Contractual and exception-based claims.
Why It Might Be a Fit
This role requires strong analytical and problem-solving skills, high attention to detail, and a structured working style. The ideal candidate will have 2-3+ years of experience in claims management, operations, customer operations, finance operations, or dispute resolution.
Requirements
- Excellent Spanish language skills (both written and spoken)
- Excellent Italian language skills (both written and spoken)
- Excellent English language skills (both written and spoken)
- 2-3+ years of experience in claims management, operations, customer operations, finance operations, or dispute resolution
- Strong analytical and problem-solving skills
- High attention to detail and a structured working style
- Ability to manage multiple claim types and priorities in parallel
- Clear written and verbal communication skills
Benefits
- Remote work flexibility
- Company-provided laptop and tools
- Language learning support
- Collaborative and supportive team environment
- Professional growth and development opportunities
- Corporate events and team-building activities
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