Role OverviewThe Right to Counsel Coordinator (RTCC) position is an integral function to support and guide tenants seeking pro per legal assistance and/or litigation assistance as a part of the Tenant Right to Counsel (TRC) Program. The RTCC is a vital first point of in-person contact for tenants requiring an individual who truly enjoys working with people, has the skills and capacity to respond in an empathetic and respectful way to tenants who are often in crisis, and can work effectively in a collegial and fast-paced environment.
What You Will Do
Supply in-person reception, assess clients' eligibility, direct clients to proper internal or external referrals, guide clients in completing intakes and facilitate consultation to further assess course of action needed for the tenant, draft legal documentation, and maintain an expected minimum of 20 cases per month.
Why It Might Be a Fit
Candidates must share our commitment to high-quality, client-centered services and bring strong professional skills, sound judgment, and the ability to thrive in a fast-paced, collaborative environment. Success in this role requires empathy, professionalism, cultural competency, and a solutions-focused approach to problem-solving.
Requirements
- One (1) year of case-management or legal assistance experience or relevant experience with client-facing and direct service management
- Knowledge or demonstrated experience with housing initiatives is preferred
- Proficiency with Microsoft Office Suite, and other office software
- Experience working with a diverse population including those with mental health or physical disabilities
- Fluency and ability to help clients in Spanish, Tagalog, Cantonese, Mandarin is preferred
Benefits
- Hourly Pay Rate: $32.42 - $37.47
- Bargining Unit: Yes
- Union: National Organization of Legal Services Workers (NOLSW, UAW Local 2320, AFL-CIO)
- Healthcare
- Paid Time Off (PTO)
- Retirement plan
- Learning budget
- Parental leave
- Wellness programs
- Visa/relocation assistance
- Remote flexibility
- Stipends
- Bonus/commission
- Paid holidays
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