Role OverviewRN Patient Navigators provide high-touch customer service to UH customers, building strong relationships while helping them navigate the healthcare system. They coordinate care, provide community resource referrals, and participate in operational improvement and quality improvement. They also provide leadership through communication, education, and management, and advocate for patients and families.
What You Will Do
Coordinate care and access of specialty and general medicine care and screening, provide community resource referrals, patient education, and navigation, and track interventions and outcomes of patients and families who access UH.
Why It Might Be a Fit
The ideal candidate will have a commitment to the mission, vision, and values of UH, excellent verbal and written communication skills, and the ability to work within a team environment and handle multiple initiatives and priorities within a fast-paced environment.
Requirements
- BSN (Bachelor's Degree in Nursing)
- 5+ years in clinical medicine
- Fluent in English both verbally and written
- Comprehensive understanding of System and community resources and requirements for access
- High integrity level and ability to maintain confidentiality of sensitive data
- Experience working multiple healthcare data sources
- Experience facilitating telephonic patient outreach
- Understanding of healthcare industry trends and Federal and Commercial insurance
- Understanding of System and comments resources and requirements for patient access
- Comprehensive understanding of various disease processes and requirements and challenges of self-care
- Excellent verbal and written communication skills
- Proven time management and organizational skills
- Demonstrated excellence in customer service with all stakeholders
- Demonstrated ability to apply concepts, utilize sound judgment, and work independently
- Ability to work within a team environment
- Ability to handle multiple initiatives and priorities within a fast-paced environment
- Good computer skills with the ability to utilize Microsoft Office Products
- Registered Nurse (RN), Ohio and/or Multi State Compact License
Benefits
- Annual training
- UH Code of Conduct
- UH policies and procedures
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