Room Attendant

Sonesta Hotels
Any Location, IL
Category Hospitality
Job Description
The Room Attendant works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.

Requirements

  • Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
  • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
  • Clean and service assigned rooms or areas according to established standards and procedures
  • Notify supervisor when service is completed so rooms may be sold or occupied.
  • Report any room unable to be serviced to supervisor according to established procedures.
  • Monitor laundry supplies and equipment to ensure they are sufficient and in working order.
  • Operate washers and dryers according to hotel standards and manufacturers' guidelines.
  • Handle all lost and found items according to established procedures.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Ensure compliance with federal, state and local laws regarding health and safety services.
  • Perform other duties as assigned.

Benefits

  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance
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