Rooms - Guest Service Agent

Requirements

• Experience in guest relations and resolution
• Previous experience in a similar position at a Four or Five Diamond Hotel
• Proficiency in reading, writing, and speaking the English language
• Ability to write legibly
• Ability to perform basic mathematical computations
• Team player
• Basic computer skills including Microsoft Office Suite
• Ability to multitask while maintaining a hospitable and professional demeanor
• Ability to focus attention to details
• Ability to maintain confidentiality of all guests and hotel information
• Clear thinker in pressure situations and exercise good judgments
• Ability to work with minimal supervision