Role OverviewAs a Rooms Control - Front Office Lead, you'll serve as a key leader within the Front Office team empowering colleagues, supporting leadership, and creating memorable guest experiences that reflect the spirit of luxury hospitality.
What You Will Do
Your responsibilities will include coaching and mentoring Front Office Hosts, Guest Service Agents, Concierge, and ensuring seamless arrivals, personalized service, and efficient departures.
Why It Might Be a Fit
You will lead by example during each shift, spending much of your time on the floor—overseeing guest interactions, providing real-time service recovery, and facilitating pre-shift briefings to keep communication clear and consistent.
Requirements
- 2+ years in Front Office or Rooms Division
- Passion for delivering personalized, high-touch service in a fast-paced environment
- Strong verbal and written skills; confident leading briefings and handling guest concerns.
- Experience with Opera, HotSOS, is a plus.
- Able to manage multiple priorities like scheduling, VIP arrivals, and shift coverage
- Approachable, confident, and leads by example, fosters teamwork and accountability.
- Available to work evenings, weekends, and holidays.
- Calm under pressure with a proactive, solution-oriented mindset.
- Able to stand and move throughout the Front Office for long periods.
- Any other duties assigned by management.
]]>