Rooms Controller- Full Time (Harrah's Atlantic City)

Caesars Entertainment
Atlantic City, NJ
Category Hospitality
Job Description
The Rooms Controller is responsible for the efficient operation of the rooming process, providing exceptional customer service, and maintaining a safe and secure environment for guests. This includes pre-blocking, pre-registration, and final check-in of casino and VIP guests, posting charges, and resolving due-outs. The role requires a positive demeanor, attention to detail, and effective communication skills.

Requirements

  • Consistently demonstrates superior customer service skills
  • Maintains an upbeat and positive attitude
  • Creates an atmosphere of luck and celebrates guest's wins
  • Anticipates needs and provides fast, flawless service
  • Promotes Total Rewards programs and card membership
  • Provides a warm farewell and thanks guests for visiting
  • Authorized to view only the pre-approved room comping level
  • Responsible for posting charges and settling folios
  • Maintains accuracy within accommodation availability
  • Completes the non-zero balance report on a regular and on-going basis
  • Answers guests' calls promptly and courteously
  • Monitors the timeliness of response to each request
  • Responsible for the daily accurate completion of the Rooms Controller checklist
  • May be asked to assist at the Front Desk and support the Supervisor on duty
  • Maintains an exceptional relationship with all hotel operations staff
  • Empowered to ensure that customer's complaints/problems/issues are handled in a effective, prompt and courteous manner

Benefits

  • Competitive hourly wage: $18.00
  • Full-time employment with benefits
]]>