Role OverviewThe Rooms Controller partners closely with Front Office, Housekeeping, Revenue Management, Sales, Food & Beverage, and Finance to ensure accurate inventory control, smooth arrivals and departures, and thoughtful handling of guest needs.
What You Will Do
Responsibilities include inventory & room control, revenue & upsell management, guest satisfaction & brand quality, OTA & distribution channel management, group & contract management, billing, folios & financial coordination, front office operations support, and interdepartmental collaboration.
Why It Might Be a Fit
Success in this role requires strong judgment, attention to detail, and the ability to balance guest experience with commercial outcomes. The ideal candidate will have prior experience in Front Office, Rooms Operations, Reservations, or a similar role in a large hotel environment.
Requirements
- Prior experience in Front Office, Rooms Operations, Reservations, or a similar role in a large hotel environment preferred.
- Working knowledge of PMS, OTA extranets, upsell platforms, and guest satisfaction tools.
- Strong analytical, organizational, and problem-solving skills.
- Clear communicator with the ability to collaborate across departments.
- Comfortable operating in a fast-paced, high-volume, urban hotel setting.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability insurance
- 401(k) Retirement Plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave
- Employee assistance program (EAP)
- Educational opportunities / Tuition reimbursement
- Paid jury duty leave
- Personal leave
- Medical leave
- Military leave
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