Route Relief Utility Driver

Alsco
Chicago, IL
Category Customer Service
Job Description
The Route Relief Utility Driver supports the Service Departments in its objectives to meet our customers' needs through up-selling, cross-selling, and providing excellent customer service.

Requirements

  • Deliver products and pick up soiled linens on assigned routes safely and on time.
  • Provide outstanding customer service to build loyalty and strong relationships
  • Communicate with decision-makers and proactively resolve service concerns
  • Follow Service SOPs for installations, deliveries, and account management
  • Maintain accurate inventories, route books, and customer files
  • Handle customer payments, credits, and change orders accurately
  • Monitor accounts and report customer feedback or competitive activity
  • Upsell services, promote products, and refer leads to Sales
  • Conduct daily vehicle inspections and maintain truck cleanliness
  • Load/unload products and move carts up to 500 lbs. and lift up to 75 lbs.
  • Ensure compliance with company policies, safety standards, and dress code
  • Collaborate with service, sales, and operations teams as a reliable relief driver

Benefits

  • 401 K Plan with Company Match
  • Medical, Dental, Vision, and FSA/HSA
  • Life Insurance, Disability Insurance
  • Vacation, Sick Time, Holidays
  • Employee Assistance Program (EAP)
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