Router

Summit School Services
Pomona, CA
Category Customer Service
Job Description
Role Overview

The Router is responsible for providing the highest level of transportation safety, quality transportation, and customer service. They will maintain a master record of all routes, provide operating copies daily, and meet all deadlines relating to schedules.

What You Will Do

The Router will produce and maintain cost-efficient and timely routes, coordinate with Dispatch to establish route standards, and provide excellent customer service when working directly with customers, parents, and employees.

Why It Might Be a Fit

The ideal candidate will have the ability to work well under pressure, exhibit the highest ethical best practices, and demonstrate excellent communication and problem-solving skills.

Requirements

  • High school diploma or GED
  • Previous dispatch experience is preferred
  • Bilingual abilities a plus
  • Ability to organize and prioritize time to balance conflicting demands
  • Ability to communicate effectively with colleagues and customers
  • Ability to problem solve in an effort to meet schedule requirements
  • Ability to operate two-way and emergency radio systems
  • Ability to use office machines and computerized routing software

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Basic life insurance coverage
  • Holiday pay
  • PTO accrual
  • Retirement savings plan
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