Role OverviewThe Routing and Dispatch Coordinator will serve as a key player in both customer service and dispatch operations, handling inbound and outbound communication, providing exceptional service, and supporting the in-bound sales process.
What You Will Do
The ideal candidate will utilize company software to plan and assign routes, monitor and manage driver activity, respond to customer and driver inquiries, and support operational efficiency.
Why It Might Be a Fit
The candidate must be willing and able to float between customer care and dispatch duties as needed, with strong communication skills, a solutions-oriented mindset, and the ability to thrive in a fast-paced environment.
Requirements
- High School Diploma, GED, or equivalent combination of education and experience
- 1–2 years of customer care or related experience preferred
- Computer literacy and proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.)
- Strong communication skills and ability to interact professionally with customers and team members
- Excellent organizational and problem-solving abilities
Benefits
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
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