Role OverviewThe Sales and Operations Coordinator will drive the operational sales cycle for the BioCyc/Pathway Tools, ensuring a seamless experience for customers from initial interest through long-term renewal. This role requires strong operational discipline, a customer-focused mindset, and an interest in scientific software.
What You Will Do
The ideal candidate will lead the sales process for renewals and new customer acquisitions, maintain accurate renewal tracking, partner with SRI Finance and Legal, and deliver a consistently positive customer experience.
Why It Might Be a Fit
The ideal candidate will have strong communication, organization, and cross-team collaboration skills, and experience working with scientific customers and translating their needs into actionable sales insight.
Requirements
- Degree in Biology or related field
- 2-5 years of sales operations/customer support experience
- Experience with HubSpot
- Experience with MS Office Tools
- U.S. Citizenship or Permanent Residency
- Experience with Google Analytics (desired)
- Familiarity with BioCyc/Pathway Tools and core bioinformatics concepts (desired)
Benefits
- Competitive benefits package
- Pay for Outstanding Performance program
- Annual Performance Based Compensation program
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