Role OverviewThe Sales and Service Associate handles routine financial transactions, provides solutions to customers' financial needs, and resolves problems. This position engages with new businesses and people, helping them understand our products and services. The incumbent serves as the primary customer contact for new account openings, account maintenance requests, and problem resolutions.
What You Will Do
Main day-to-day responsibilities include serving as the primary customer contact, receiving and processing deposits, cashing checks, processing withdrawals, promoting and offering solutions for retail bank products and services, and maintaining confidentiality and security of sensitive information.
Why It Might Be a Fit
This role requires excellent interpersonal/verbal communications skills, the ability to resolve customer concerns/issues in a positive manner, and proficiency in Microsoft Office products. Familiarity with federal and state banking regulations and knowledge of bank products and services are also essential.
Requirements
- High school diploma or equivalent
- 1+ years of public contact or sales experience
- Above average PC and technology skills
- Ability to use applicable software and operation branch automation systems
- Excellent interpersonal/verbal communications skills
- Must be organized, detailed, and possess an aptitude for basic math
- Familiarity with all federal and state banking regulations pertaining to lending and consumer finance
- Knowledge of bank products and services
Benefits
- Competitive salary
- Benefits package
- Opportunities for professional growth and development
- Diverse and inclusive work environment
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