Role OverviewThe Sales and Service Coach will coach Member Service Staff to their full potential to enhance the member experience, reach performance targets, and align branch sales and staff with the strategic and operational goals of the Credit Union.
What You Will Do
The Sales and Service Coach will review performance reports, create Individual Development Plans, monitor and track branch sales activity, and provide feedback to managers regarding team development and performance.
Why It Might Be a Fit
The ideal candidate will have excellent communication and human relations skills, accuracy, initiative, follow through, reliability, and a self-starter mentality, with the ability to motivate staff and anticipate member needs.
Requirements
- High school diploma/GED
- 5 years of experience in a progressive responsible financial institution with experience in new accounts and consumer loan origination
Benefits
- Compliance training annually
- BSA/AML compliance training
- Opportunities for professional growth and development
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