Sales BDC Agent

As a BDC Sales Agent at Hare Chevrolet, you will manage inbound/outbound calls and emails, identify customer needs, and provide information on vehicle inventory. You will work in a fast-paced environment, making a positive impact on our business and in the lives of our team members and customers.

What You Will Do

You will contact and communicate with customers to identify automotive needs, answer calls in a prompt and professional manner, and use scripts to collect customer information. You will also maintain product knowledge certification and meet daily and monthly performance goals.

Why It Might Be a Fit

We are looking for energetic, customer-focused BDC Sales Agents who will help us redefine the car-buying experience. You will have opportunities for professional growth and development, and you will be part of a company that values diversity and inclusion.

Requirements

• Contact and communicate with customers to identify automotive needs
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinent customer information and document in the system accordingly
• Maintain product knowledge certification and be able to articulate thorough knowledge and understanding of products
• Must meet all daily and monthly performance goals
• Must be able and willing to make a high volume amount of calls a day
• Document all communication with the customer in the customer management system
• Complete internet lead management work plans on a daily basis
• High volume calls, ranging from 50+ outbound calls per day and 50+emails each day
• Follow all dealership processes and procedures, high frequency of contact with customers
• Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects
• Must be comfortable role playing in front of team members during training
• Excellent customer service skills & motivation to be successful
• Be able to create and maintain customer relationships
• Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks
• Must have reliable transportation to and from work for all scheduled working hours
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls to customers preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Great communication skills
• Able to multi-task in a fast paced environment
• Various language proficiency is always a plus
• Team player
• Self-starter, manages time and conditions
• Conducts themselves professionally at all times and works well under pressure
• Good interpersonal skills and ability to work successfully in a team environment
• Must be a minimum of eighteen years of age
• Maintain valid Drivers License
• Must be able to pass pre-employment screens (background and drug test)

Benefits

• Weekly pay
• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities