Role OverviewThe Sales Coordinator will assist the Sales Manager and complete day-to-day customer service responsibilities, acting as an interdepartmental liaison with Production, Purchasing, and Technical Support teams.
What You Will Do
The Sales Coordinator will review incoming orders for accuracy, verify terms of payment, and provide strong customer service and interaction with customers.
Why It Might Be a Fit
The successful candidate will play a key role in supporting departmental and company growth, operational excellence, and delivering products and services that exceed customer expectations.
Requirements
- Primary inside support for sales manager
- Inform lead-times, material availability, inventory shortage dates, special purchasing requirements
- Review with manager as needed-Complaints, missing items, late shipments, change orders, extreme customer dissatisfaction
- Review major projects (project management) with inside team and communicate questions, concerns and/or recommendations to manager
- Exercise independent judgement, discretion and decision making about matters of significance regarding sales
- Review incoming orders for accuracy prior to Sales Order Entry
- Review Salesclerk Order Data Entry to reduce errors and forward incomplete orders for further processing
- Strong Product Knowledge for division including netting products, hardware and general installation
- Strong Customer Service and interaction with customers, providing quotes and answering questions or discussing complaints when sales manager isn’t available
- Initiate ISO9001 documentation per procedures and complete when necessary
- Perform duties of Clerk to manage overload of orders and during clerk’s time off
- Ongoing communication with divisions assistant production manager to inform them of customer compliments & concerns, pending projects, manage lead-times for rush orders
- Assisting Sales Manager with quoting, sending out samples, answering questions and general customer service
- Performs other duties as assigned
Benefits
- 401(K) Plan with a company match
- Paid Time Off
- Tuition Reimbursement
- Medical, Dental, and Vision Benefits
- Free Disability and Life Insurance
- Profit-Sharing
- Wellness Workshops
- Volunteers and Community Outreach Opportunities
- Growth Opportunities
- Rewarding and Fun Work Environment
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