Role OverviewThe Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.
What You Will Do
The Sales Floor Department Supervisor works with his/her leaders to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment.
Why It Might Be a Fit
The Sales Floor Department Supervisor must supervise associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage associates and customers across departments.
Requirements
- High School Diploma or equivalent
- 3 years of experience in a retail environment
- 1 year of experience in customer service
- 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor)
- Experience providing direction or supervision to teams
- Experience supporting or participating in the process of training, mentoring and developing associates
- Experience working cross-functionally
- Experience using Microsoft Office Suite
- Ability to obtain sales related licensure or registration as may be required by law
Benefits
- Dental insurance
- Vision insurance
- Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties
- Ability to lift 25 pounds without assistance
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