Sales Operations Specialist

Zendesk
Austin, TX
Job Description
As a Sales Development Analyst on the Global Go-to-Market Sales Development Operations team, you will be the dedicated analytical and strategic partner for our North America and LATAM Sales Development Leadership team.

Requirements

  • Excellent written and verbal communication skills
  • Proven analytical skills with the ability to translate complex data into business narratives and actionable insights
  • Demonstrated deep understanding of the Sales Development function and top-of-funnel operations in a SaaS or subscription business
  • Solid understanding and experience with top-of-funnel metrics, including lead volumes, MQL, SQL, persistence, activity metrics, conversion rates, and campaign performance analysis
  • At least 1+ years of experience in a Sales Operations, Sales Development Operations, or business/system analysis role
  • High proficiency and daily working experience with our core GTM stack: Salesforce, Tableau, Looker, and Snowflake
  • Experience analyzing and optimizing data from Sales Engagement Platforms (e.g., Groove, Outreach), Lead Routing/Management (e.g., LeanData), Sales Intelligence/Data Enrichment (e.g., ZoomInfo, Lusha), Conversational Intelligence (e.g., Gong), Marketing Automation (e.g., Eloqua), and productivity tools like Clari
  • Experience or deep familiarity with integrating AI tools or automation into GTM workflows (e.g., lead scoring, outreach automation, predictive analytics)
  • Proficient in the Google App Suite (Sheets, Slides, etc.) with intermediate to advanced skills in spreadsheet functions
  • Related SQL knowledge a definite advantage

Benefits

  • Base salary
  • Bonus
  • Benefits
  • Related incentives
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