Sales Operations Supervisor - Operational Backbone Behind Our Sales Success - Columbus, Ohio

Requirements

• Actively lead the mentoring and training of Inside Sales Representatives (ISR) in their daily responsibilities
• Foster accountability, collaboration and continuous improvement
• Set clearly defined performance goals and objectives for each ISR
• Provide direction and guidance with internal and external conflict resolution
• Create a culture focused on responsiveness, accuracy, customer service and operational excellence
• Manage current staffing and planned staffing, workload prioritization, scheduling and resource allocation
• Partner with Sales Leaders to support strategic growth initiatives and key customer relationships
• Oversee daily Sales Department Inbox activity to address inquiries and drive prompt resolution
• Create and implement continuous improvement projects with a focus on automation and utilization of AI
• Provide training programs and enhance product knowledge and improvements to product database
• Coordinate the research of incoming RFP’s and large quotes for product identification
• Review of Aged Order and Discontinued Items for further action
• Resolve escalated operational issues received by team for immediate resolution
• Serve as cross-functional liaison between Sales, Operations, Finance, Customer Service and IT to resolve issues and improve communication
• Daily review and distribution of daily departmental reports, dashboards and performance metrics
• Review of all open contracts in system for date of allocation to assignment of team for action
• Review of new rollouts in system approval for processing
• Daily approval of OnBase requests and sales team check requests
• Approval of all timecards and PTO requests
• Partner with HR to adhere to attendance policy

Benefits

• Medical
• Vision
• Dental
• 401(k)
• Profit sharing
• Paid time off