Role OverviewMarketSource is a sales acceleration company focused on delivering better outcomes for iconic brands. The Sales Support Representative is responsible for receiving and processing incoming and outgoing phone calls/emails/chats and paper inquiries and complaints for assigned clients and programs.
What You Will Do
The representative will connect with current and potential Members to triage calls, manage multiple channels of communication, process Member interactions, and maintain strict confidentiality of information.
Why It Might Be a Fit
The ideal candidate will have strong customer service and engagement skills, excellent verbal and written communication skills, and the ability to express assurance, confidence, and empathy while understanding complex Medicare programs.
Requirements
- 2 years call center and/or customer service experience preferred
- Experience using internet-based systems and Windows applications (Word, Excel, Outlook, etc.)
- Work flexible schedule which may require holiday and weekend coverage
Benefits
- Medical, dental & vision
- 401(k)/Roth
- Insurance (Basic/Supplemental Life & AD&D)
- Short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
]]>