Role OverviewMarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients.
What You Will Do
The Member Care Agent (MCA) is responsible for receiving and processing incoming and outgoing phone calls/emails/chats and paper inquiries and complaints for assigned clients and programs in accordance with corporate and department policies, procedures, quality standards, and applicable laws and regulations.
Why It Might Be a Fit
The ideal candidate will have strong customer service and engagement skills, excellent verbal and written communication skills, and the ability to express assurance, confidence, and empathy while understanding complex Medicare programs in a clear, objective, and accurate manner.
Requirements
- 2 years call center and/or customer service experience
- Experience using internet-based systems and Windows applications (Word, Excel, Outlook, etc.)
- Ability to work flexible schedule which may require holiday and weekend coverage
Benefits
- Medical, dental & vision
- 401(k)/Roth
- Insurance (Basic/Supplemental Life & AD&D)
- Short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
]]>