Role OverviewThe Sales Support Representative is an experienced professional with knowledge of sales and customer service best practices. This individual will act as a brand ambassador, representing the company and answering all the questions flowing from the chats, calls, voicemails, website, emails, etc. We expect you to perform well in a team environment and have exceptional people skills.
What You Will Do
Work with the Account Manager and Account Executives to ensure leads are evaluated according to qualification criteria. Provide support to Account Executives and respond to customer and prospect queries. Learn the product to become a product expert. Learn the CRM system and become a CRM system expert.
Why It Might Be a Fit
We are looking for a self-motivated individual with a strong work ethic, optimistic disposition, and team player skills. You should have excellent customer service skills, in-depth understanding of sales principles and customer service practices, and expert data entry skills specializing in accuracy.
Requirements
- 3+ years' experience as a sales support specialist, customer service, or sales support associate
- Excellent customer service skills
- In-depth understanding of sales principles and customer service practices
- Expert data entry skills specializing in accuracy
- Proficient in multitasking and managing multiple priorities simultaneously
- Hands on experience with CRM systems
- Knowledge of Microsoft Outlook, Word, Excel, SharePoint, OneDrive, and basic Office programs
Benefits
- Hourly compensation: $20-21/hr (Based on experience)
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