Sales Support Specialist

Requirements

• Deliver prompt, professional, and customer-centric support via phone, email, and chat, ensuring an easy and seamless experience
• Proactively address customer needs, resolve issues, and build strong relationships with providers and customers
• Accurately process orders and ensure timely follow-through
• Identify and act on upsell and cross-sell opportunities to drive sales and secure orders
• Support Account Executives by managing accounts, maintaining relationships, and assisting as needed
• Contribute to team and company sales goals through direct customer engagement
• Serve as a reliable point of contact and maintain clear, effective communication
• Utilize Customer Relationship Management (CRM) to document account activity and ensure team visibility
• Collaborate with internal departments to complete tasks efficiently
• Promote self-service tools such as PQ365 to enhance the customer experience
• Adhere to company policies and processes (pricing, VOC, freight, etc.)
• Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management
• Complete the Annual CTPAT Security Training
• Focus on continuous improvement and provide recommended solutions as it relates to process and procedures
• Consistently demonstrate good business judgment especially as related to negotiating and closing sales
• Work effectively with all Pride departments to exceed internal and external expectations
• Pride retains the discretion to modify duties and/or assign other duties as necessary

Benefits

• Paid Time Off
• 401k Matching