Sales Support Specialist

Perfect Placement Group, LLC
Mechanicsville, VA
Category Customer Service
Job Description
The Sales Support Specialist will handle inbound and outbound calls, manage customer orders, verify information, and provide exceptional customer service for automotive collision repair clients. This role involves following up with customers, understanding products, and identifying upsell opportunities. Bilingual skills in Spanish are a plus.

Requirements

  • Handle inbound and outbound calls in a professional manner.
  • Provide accurate information to customers regarding product details, pricing, and availability.
  • Process and manage customer orders and ensure timely delivery.
  • Verify customer information, such as addresses, phone numbers, and email addresses.
  • Provide exceptional customer service and follow up with customers.
  • Maintain a thorough understanding of the products and services offered.

Benefits

  • Comprehensive benefits package to eligible employees
  • Health, dental, and vision insurance
  • 6 paid holidays
  • Generous matching 401K plan
  • Supplemental insurance
  • Discount programs through healthcare and payroll providers
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