Role OverviewLead a team of sales support and issue resolution specialists for less experienced agent partners. Streamline account management functions to grow the book of business through strong processes. Assist with escalated customer issues and develop sales strategies.
What You Will Do
Manage sales and account retention activities, oversee deliverables quality, engage in cross-collaboration, assist with sales strategy development, and support team growth.
Why It Might Be a Fit
The ideal candidate will possess excellent analytical, presentation, and communication skills, with experience in leadership and industry-standard PC applications.
Requirements
- High School Graduate or GED equivalent
- Bachelor’s Degree in related field preferred
- A minimum of five (5) years of BCBSM/BCN and/or related field experience
- At least two (2) years of experience in a leadership role
- Valid Michigan Accident and Health Insurance License
- Excellent analytical, presentation, problem resolution, sales, verbal, and written communication skills
- Well-developed forecasting, organizing, planning, and scheduling skills
- Proficient in current industry standard PC applications and systems
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