Role OverviewWe are seeking a mid-level Salesforce Administrator to help oversee, maintain, and continuously improve our Salesforce platform for a leading school bus transportation organization.
What You Will Do
The administrator will resolve support tickets daily using Ivanti, manage work intake and delivery through a Jira backlog, and support a roadmap that includes enabling Salesforce DevOps Center within approximately the first year.
Why It Might Be a Fit
This role is hands-on and combines core Salesforce administration with Business Analyst responsibilities – partnering with stakeholders to translate business needs into scalable solutions across the Sales Cloud, Service Cloud, Account Engagement, Experience Cloud, and Conga CPQ & Billing.
Requirements
- 3+ years of hands-on experience as a Salesforce Administrator supporting Sales Cloud and/or Service Cloud in a production environment
- Proven expertise with Flow Builder automation and a strong understanding of declarative automation best practices
- Experience resolving daily end-user support tickets through a structured intake process
- Comfort managing work intake and delivery through a Jira backlog
- Experience with sandbox environments, testing/UAT, and deploying changes using change sets and/or DevOps tools
- Demonstrated Business Analyst skills: requirements elicitation, process mapping, writing user stories and acceptance criteria
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Basic life insurance coverage
- Holiday pay
- PTO accrual
- Retirement savings plan
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