Salesforce Support - Service Delivery Manager

Ness
New York, NY
Job Description
Seeking a Salesforce Service Delivery Manager to lead a global L1 support team, driving adoption, managing user expectations, and ensuring consistent service delivery across time zones.

Requirements

  • Proven experience leading Salesforce L1/end-user support teams
  • Experience managing globally distributed teams (onshore, nearshore, offshore)
  • Strong understanding of Salesforce user-facing functionality (Sales, Service, Experience)
  • Hands-on experience running high-volume support operations
  • Strong people management, coaching, and performance management skills

Benefits

  • Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
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