Role OverviewThe Scheduling Coordinator is responsible for providing WOW! customer service to patients, working with the team to ensure positive patient experiences, and maintaining a professional appearance and demeanor. They control the flow of the reception area and are the main point of communication between the clinical, admin & sales team.
What You Will Do
The Scheduling Coordinator will be responsible for scheduling appointments, collecting payments, following up on missed appointments, answering phone calls, handling patient questions and concerns, and performing various administrative tasks.
Why It Might Be a Fit
The ideal candidate will have a basic understanding of orthodontic treatment, excellent communication skills, and the ability to work in a fast-paced, high anxiety environment.
Requirements
- Must be able to remain stationary or standing 50% of the time.
- Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, phone, photocopiers, filing cabinets, and fax machines.
- Must be able to communicate with patients, responsible parties, & team members to exchange accurate information in person, via phone, and via text/email.
- Exposure to moderate-loud noise levels and fast-paced, high anxiety environments.
- Occasionally may be required to lift up to 20 pounds to a height of 3 feet.
Benefits
- WOW! customer service training
- Opportunities for professional growth and development
- Competitive salary and benefits package
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