Role OverviewSupport daily operations by coordinating schedules, assisting with client service needs, and ensuring continuity of care for clients throughout Bristol County.
What You Will Do
Demonstrate and communicate the core values of BAYADA, develop working knowledge of BAYADA's mission, services, people, organization, policies, and procedures, and utilize sound judgment and problem-solving skills to manage changing priorities in a high-volume environment.
Why It Might Be a Fit
We're looking for someone who is motivated, positive, and team-oriented, comfortable managing a high volume of phone activity, flexible and able to pivot quickly as priorities change, organized and detail-oriented, collaborative and willing to support teammates across functions, and able to remain productive in a dynamic, fast-paced environment.
Requirements
- Exemplifies the characteristics of The BAYADA Way: compassion, excellence, and reliability
- High school diploma or equivalent required
- Minimum of one (1) year of scheduling experience preferred
- Minimum of two (2) years of customer service experience required
- Strong phone presence and interpersonal communication skills
- Ability to multitask and adapt quickly in a fast-paced environment
- Comfortable working in a busy office with frequent phone and team interaction
- Strong computer, data entry, and organizational skills
- Healthcare, home care, staffing, or customer service experience a plus
- Bilingual candidates (Portuguese, Spanish, and/or Creole) are highly encouraged to apply
- Ability to read, write, and effectively communicate in English
- Acceptable pre-employment assessment results
Benefits
- Medical, dental, and vision insurance
- Paid holidays
- Vacation and sick time
- 401(k) with company match
- Employer-paid life insurance
- Employee Assistance Program (EAP)
- Direct deposit
- Professional development and growth opportunities
- Weekly pay
- Monday-Friday schedule with no on-call responsibilities
- Comprehensive paid training and onboarding support
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