Scheduling Specialist - Field Dispatcher (KOP)

Culligan Quench
Upper Merion Township, PA
Job Description
Culligan Quench is looking for a Field Service Dispatcher with hands-on experience in routing or dispatching for technician installations, service breakdowns, or maintenance work. This role plays a key part in coordinating our technician schedules and ensuring we deliver on our service-level agreements (SLAs).

Requirements

  • Coordinate technician dispatching and routing for installations, service calls, and repairs
  • Communicate directly with customers to confirm appointment details and scheduling updates
  • Collaborate daily with Sales, Service, and Supply Chain teams to ensure customer needs are met
  • Proactively monitor service queues and field activity to meet or exceed SLAs
  • Troubleshoot scheduling conflicts and make real-time decisions to optimize technician routes
  • Escalate service issues when needed and keep internal stakeholders informed
  • Attend daily service huddles and actively support field team planning
  • Accurately document all updates and communications in our service systems

Benefits

  • Medical, Dental, Vision
  • 401(k) match of 50% up to 6%
  • Life insurance
  • Disability
  • Paid Time Away + 10 paid company holidays
  • Parental leave
  • Additional voluntary benefits
  • Career progression opportunities
  • Coaching and professional development
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