Scheduling Specialist

The Scheduling Specialist provides complete scheduling oversight for all FlightSafety internal/external customers with the best overall customer service experience. The role facilitates all coordination of regulatory and operator training requirements between FlightSafety and its customers and clients.

What You Will Do

Manages tasks such as scheduling customers/clients, sending confirmations, creating new customer/client accounts, updating client information. Manage all aspects of client training schedules and coordinate with customers on specific training needs and requirements that may impact schedule modifications.

Why It Might Be a Fit

The ideal candidate will have excellent customer service skills, knowledge of aviation industry terminology, FARs, and prerequisites for FlightSafety International courses, as specified by FAA/NAA regulations. They will also have experience with scheduling software and be able to adapt to changes rapidly and perform in a fast-paced work environment.

Requirements

• Bachelor’s degree in Business or Aviation Management preferred or three (3) years’ related experience and/or training; or equivalent combination of education and experience
• Achieved a master level of all responsibilities of Scheduling Specialist, Associate. One (1) to two (2) years of aviation experience preferred
• Knowledge of aviation industry terminology, FARs, and prerequisites for FlightSafety International courses, as specified by FAA/NAA regulations
• Excellent customer service skills
• Knowledge of basic scheduling concepts and/or experience with scheduling software
• Detail oriented with excellent organization and time management skills
• Excellent verbal and written communication skills
• Ability to interact with various levels of management in a professional manner
• Ability to adapt to changes rapidly and perform in a fast-paced work environment
• Results-oriented with high drive to achieve objectives and standards with little supervision or guidance
• Customer/client oriented and ability to adapt/respond to different types of personalities
• Fluency in English, through both verbal and written communications; able to speak, understand, read and write
• General knowledge of the following software: MS Office Suite, TMS Systems, CRM

Benefits

• Vacation
• Sick leave
• 401k match
• Healthcare coverage