SCHEDULING UNIT SUPERVISOR

City of New York
New York City, NY
Category Human Resources
Job Description
The Office of Child Support Services (OCSS) is seeking a Clerical Associate III to serve as a Scheduling Unit Supervisor. This role involves supervising support staff, scheduling work assignments, utilizing clerical systems, answering inquiries, and providing training to ensure efficient office operations. The role focuses on maintaining accurate case files and ensuring client referrals to appropriate courts or services.

Requirements

  • Supervise and schedule work assignments to all clerical support staff.
  • Utilize various clerical systems (FRED, NYCWAY, ASSETS, WMS, ECFS, CS TRACK, etc.).
  • Answer calls, assist with client inquiries, and refer to other departments.
  • Prepare and update staff rosters.

Benefits

  • Competitive salary
  • Opportunities for professional development
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